Contact A White Screen

What makes a report easy to fix.

Three things solve most reports on their own: which page you were on, what you did, and what happened instead of what you expected. Add the device and browser if you know them — "iPhone 15, Safari" or "Windows 11, Chrome" is plenty. A screenshot helps for anything about layout, buttons, or text.

The one thing a screenshot cannot capture is the display itself. If your report is about a pixel, a tint, a band, or an uneven patch, describe where on the panel it appears and whether it stays in the same physical spot when you switch between the white and colour screens. A photograph of a monitor introduces its own moiré and colour shifts, so words are genuinely more useful than an image here.

Things worth checking first.

A few reports have the same answer, so it is worth ruling them out before writing.

• Fullscreen will not start. Browsers only allow fullscreen in response to a click or tap, and some block it per-site. Check the site permissions in your browser. On iPhone and iPad, Safari presents a different full-view mode than desktop browsers do — that is a platform limitation rather than a fault.
• The colour looks wrong. Night Shift, True Tone, Night Light, HDR, a monitor picture mode, or a display colour profile will all change what a hex value looks like. Turn those off before concluding the page is at fault.
• The screen keeps dimming. Auto-brightness on phones and laptop battery-saving will dim a display over time. Start the ten-hour session, plug in, and switch auto-brightness off.
• The download did nothing. The file is generated in your browser and saved by it, so check your downloads folder and any download-blocking extension before reporting it missing.

Accessibility reports.

These get priority, because a barrier here affects everyone who hits it. Tell us if a control cannot be reached or operated with a keyboard, if focus disappears, if a button is unlabelled or misread by a screen reader, if text breaks when enlarged, or if an instruction depends on seeing a colour.

Naming your assistive technology helps but is entirely optional — the description of what blocked you is the part that matters. And a note on safety: this site displays bright and saturated colours by design. Keep the brightness comfortable, and stop if it causes any discomfort.

Feature ideas.

Suggestions are welcome, particularly for colours that should exist, sizes that should be downloadable, or presets that would save a step. The useful detail is what you were trying to do — knowing the task usually reveals a better answer than the feature as originally described.

What happens next.

Messages are read and replied to as time allows, and we may ask one follow-up question if something cannot be reproduced from the description. What you send is used to answer you and to fix the problem — the Privacy Policy covers how email is handled.

Nothing on the site requires contacting anyone. If you arrived looking for a tool rather than a person, the white screen is one click away, and the about page explains what else is here.